Refund & Cancellation Policy
Last updated: 1 September 2026
This policy covers paid services from The Being Co.: instrument sittings and reports, coaching programmes and workshops, and access to the TBC learning platform. It applies from the moment online payment is offered; services arranged directly with us are governed by the terms agreed in writing at the time.
Assessments and reports
An instrument sitting is a personal service that is consumed as it is delivered. Once a sitting is completed and its report has been prepared, the fee for it is not refundable. If a technical failure on our side prevents your report from being delivered, we will either deliver it once resolved or refund the fee in full — your choice.
Programmes, workshops and coaching
A booking cancelled more than seven days before the programme begins is refunded in full. Within seven days of the start, we will offer the next available cohort or a credit; the fee is refunded only where we cannot re-accommodate you. Once a programme has begun, fees for sessions already delivered are not refundable; remaining sessions may be rescheduled by agreement.
Learning platform
Platform access cancelled within seven days of first purchase, with no substantial use, is refunded in full. After that, access runs to the end of the paid period and simply does not renew.
How refunds are paid
Approved refunds go back to the original payment method within seven working days of approval. Write to tbeingco@gmail.com with your booking details; we respond to every refund request within three working days.
If we cancel
If we cancel or materially reschedule a paid programme and no alternative works for you, you receive a full refund of the affected amount, without deduction.